Can’t send photos over 2mb

Can’t send simple before and after photos to clients

Web: Scheduling one-time jobs reverts to today's date after agreement

When scheduling a one-time job on the web dashboard after an agreement, the selected date reverts to today's date regardless of what was chosen. This incorrect date is then sent to the customer. This is happening on the web platform.

Real Time Refresh Updates - Mobile

Something I have consistently been noticing is that you will need to actually kill the mobile app to have things load/refresh in the app. If I schedule a job, it doesn’t show up on our techs phone until they kill their app and reopen it. Wondering if there is a way to improve or speed up refresh rate. This also happens a lot with creating contacts. When I click create new customer, it will freeze. The customer is created, but I have to kill the app to get to the next page.

Visits not removed from schedule after customer deletion

I am experiencing a bug where deleting a customer does not automatically remove their associated visits from the schedule. This leads to orphaned visits and errors when attempting to delete services that were tied to the deleted customer. *Note from Noah: this happened from web. visits remained on schedule with “No Customer” and unable to be removed

Calls not working sometimes

On the app sometimes the call will just ring and ring and ring. Won’t go to voicemail or anything. I found out the client isn’t receiving the when this happens.

Stage filter not working on queue page

I am experiencing an issue where the stage filter on the queue page is not working. When I try to apply the filter, it doesn't correctly filter the results on this specific page.

quote changes

after creating and sending a quote to the client if they ask me to drop some stuff out of it, like interior windows for example, i can’t edit it so the final price reflects the correct amount. i delete the items, i convert to quote but the total still remains the first number i sent

Checklists Requirement

There is an issue with the checklists where even though I have certain marked as “Not required” they still need to be completed in the field before a job is completed

Active calls drop upon app navigation

The customer reports an issue where active calls initiated within the Rotor application are prematurely disconnected. This occurs when the user navigates away from the active call screen to any other section of the app, such as the schedule, inbox, or back to the customer profile. The customer states that this behavior is new and did not occur previously. They are seeking a resolution or clarification on the cause.

PDF attachments on customer card won't open on web

PDF Attachements not opening on web PDF attachments uploaded to the customer card cannot be opened to view in the web version, although they appear there and open fine in the mobile app. This is blocking a large scale data transition from another platform into Rotor, where contracts signed via the old platform are being uploaded as attachments on the customer card.

Still sending emails after we cancel a job

When we cancel a job, the reminder emails for their upcoming service that has now been cancelled still sends out. Not sure if there is a way to manually turn that off or if its a bug that needs to be fixed.

Automatic Service Plan Creations/Glitch

Hi, I’m having this issue when creating a job on mobile when it someone automatically creates a one-time service plan.

Auto-Renew Plans not renewing

I went back and checked our old plans because I thought we had way more customers coming due in October/ November. It turns out a lot of our customers are still on plans, but for some reason, the plans that were supposed to auto-renew did not renew automatically. There seems to be an issue with the system where these plans just aren’t renewing like they’re supposed to. I’m having to go back through them one by one and manually renew each plan. Some of these customers are actually coming due as soon as this upcoming month, so I’m trying to get everything corrected and make sure no one gets missed.

Quote Bug #2

The taxes don’t add up correctly on quote totals.

Issue Creating Service Plan with Future Start Date

Something to do with the combination of having a plan template and updating the start date to be in the future broke this. Sozo Cleaning

Optional SMS Consent Checkbox Status Not Visible

I am experiencing an issue where the checked/unchecked status of optional SMS consent checkboxes from Rotor web forms is not visible on the lead profile, in the activity log, or when exporting lead data to CSV.

Call Logs for Surge

Tap to pay error

Tap to pay didn’t work. Didn’t work for John’s first job 8/25

Technician permission

Technicians are currently able to see jobs that aren’t assigned to them through the small schedule section on the main page. They can click into these jobs and see customer details, job information, revenue/pricing, etc. This is a pretty serious permissions/privacy issue. Technicians should only be able to see jobs they’re actually assigned to, regardless of where the job appears in RotorThis needs to be fixed ASAP.

Help Messenger

I have been having many issues with the mini ai chat bot in the bottom corner either not showing up after multiple refreshes or the minimize button not loading so I cannot hide it while I am trying to work.